Finch-ley Refund and Cancellation Policy
Effective Date: 23/11/2023
Thank you for choosing Finch-ley. We're committed to ensuring your satisfaction with our products and services. Below are our policies regarding refunds and cancellations.
Refunds
- Eligibility: Refund requests must be made within 7 days from the date of purchase. Eligibility varies by product or service type; please see specific terms for details.
- Process: To request a refund, contact us at [email protected] with your proof of purchase. Refunds are reviewed promptly and processed using the original payment method within a specified number of days post-approval.
- Non-Refundable Items: Digital products, services already performed, and customized items are generally non-refundable, barring technical issues or defects.
Cancellations
- Time Frame: Orders can be cancelled within 24 hours of purchase. For services or subscriptions, cancellations can be made anytime but are effective at the end of the billing period.
- Custom Orders: Cancellations for custom or personalized items are only possible before production begins.
- Process: Send your cancellation request to [email protected]. We will confirm your cancellation and guide you through any next steps.
General
- Exceptions: Immediate use services and products covered under a warranty may have different provisions. This policy does not override statutory rights under consumer protection laws.
- Updates: We reserve the right to modify this policy. Changes will be effective immediately upon posting on our website.
- Contact: For questions or to initiate a refund or cancellation, please email [email protected].
By engaging with Finch-ley, you acknowledge and agree to these terms. We value your business and aim to support your needs promptly and fairly.
