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Finch-Ley

At Finch-ley, we are more than just a studio; we are your partners in bringing your creative vision to life. With a dedicated team of technician engineers boasting over 40 years of collective experience in production, we are here to turn your ideas into reality.

Finch-ley Refund and Cancellation Policy

Finch-ley Refund and Cancellation Policy - Finch-Ley

Finch-ley Refund and Cancellation Policy

Effective Date: 23/11/2023

Thank you for choosing Finch-ley. We're committed to ensuring your satisfaction with our products and services. Below are our policies regarding refunds and cancellations.

Refunds

  • Eligibility: Refund requests must be made within 7 days from the date of purchase. Eligibility varies by product or service type; please see specific terms for details.
  • Process: To request a refund, contact us at [email protected] with your proof of purchase. Refunds are reviewed promptly and processed using the original payment method within a specified number of days post-approval.
  • Non-Refundable Items: Digital products, services already performed, and customized items are generally non-refundable, barring technical issues or defects.

Cancellations

  • Time Frame: Orders can be cancelled within 24 hours of purchase. For services or subscriptions, cancellations can be made anytime but are effective at the end of the billing period.
  • Custom Orders: Cancellations for custom or personalized items are only possible before production begins.
  • Process: Send your cancellation request to [email protected]. We will confirm your cancellation and guide you through any next steps.

General

  • Exceptions: Immediate use services and products covered under a warranty may have different provisions. This policy does not override statutory rights under consumer protection laws.
  • Updates: We reserve the right to modify this policy. Changes will be effective immediately upon posting on our website.
  • Contact: For questions or to initiate a refund or cancellation, please email [email protected].

By engaging with Finch-ley, you acknowledge and agree to these terms. We value your business and aim to support your needs promptly and fairly.

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